Dispatch Statistics

2019

Emergency Communication centers across the nation utilize statistics to monitor the efficiency and effectiveness of their operations. At Cathedral City, our dispatchers work 12-hour shifts and staff each shift with a minimum of three dispatchers.  Each dispatcher handles one of three radio channels – Cathedral City Fire and Emergency Medical Services (EMS), Cathedral City Police and Desert Hot Springs Police; each dispatcher will also answer incoming phone calls while working their assigned radio channel. The position requires strong multitasking skills, extreme focus and the ability to prioritize and compartmentalize information as it comes in.

While the statistics listed below are provided by Cathedral City Police, they also include data for the work Cathedral City Emergency Dispatch does for Cathedral City Fire/EMS and for Desert Hot Springs Police.

This data is intended to provide a glimpse into the amount of work Cathedral City dispatchers do on a monthly and annual basis.

Some explanations about the listed categories:

Total 911 calls – this data refers to the number of both incoming 911 calls and abandoned 911 calls. Abandoned 911 calls are those calls abandoned by the caller before connecting with a dispatcher. They still ring into the dispatch center and must be considered a possible emergency. It is the policy of CCPD dispatch that abandoned calls will be called back whenever possible to verify there is no emergency. Most of these abandoned calls are accidental 911 calls from cellular phones.

Total admin calls – this data refers to all calls handled by CCPD dispatch that are not 911 calls. We have more than ten additional incoming phones lines that are not for 911 calls and six lines used for outgoing calls that dispatchers must make.

CCPD total event count – this data refers to the number of incidents that were created by dispatchers in the Computer Aided Dispatch (CAD) system. The total is comprised of several types of incidents, some of which include reports handled by the police and fire departments in the field, traffic stops, pedestrian checks, non-emergency fire responses and documentation reports handled by dispatchers over the phone.

CCPD reports taken – this data is pulled from the Total Event Count; only some of the total CAD events result in a report being taken by the Police Department. The Fire Department and Desert Hot Springs have a similar documentation for their report statistics (listed below.)

A note about statistics: this data is compiled monthly by dispatch supervisors and is re-verified at the end of each year. Changes in certain data over the course of an investigation may result in slight statistical variations throughout the year. If you use our statistical data as a tracking tool, remember that small changes can occur, and you might not be able to balance the same data when you collect it from different sources.

Dispatch Jan Feb Mar Apr May June July August Sept Oct Nov Dec  YTD
Inbound 911 Calls 3790 3392 3838 3893 3904 3957 3982 3712 3591 3788 3471 3555 44,873
Abandoned 911 Calls 255 219 297 310 309 278 258 271 263 250 234 248 3,192
Total 911 Calls 4045 3611 4135 4203 4213 4235 4240 3983 3854 4038 3705 3803  48,065
Admin Inbound Calls 6129 5695 6288 6463 6507 6436 6676 6398 6255 7063 6577 6557 77,044
Admin Outbound Calls 2969 2786 2924 3221 2965 2919 2931 2997 2973 3046 2935 2873 35,539
Total Admin Calls 9098 8481 9212 9684 9472 9355 9607 9395 9228 10109 9512 9430  112,583
Total Phone Calls 13143 12092 13347 13887 13685 13590 13847 13378 13082 14147 13217 13233 160,648
CCPD Total Event Count 3879 3533 4004 4196 4074 4267 4246 3928 3878 4046 3724 3653  47,428
CCPD Reports Taken 532 527 546 580 553 475 533 449 498 536 493 472  6,194
DHSPD Total Event Count 2622 2420 2388 2770 3072 3080 3446 3245 3189 3399 3372 2938  35,539
DHSPD Reports Taken 363 329 379 341 359 337 386 350 343 367 398 367  4,319
Fire Reports Taken 542 453 519 501 478 516 516 529 495 483 506 521  6,059

 

Scroll to top