Dispatch Statistics

2020

Emergency Communication centers across the nation utilize statistics to monitor the efficiency and effectiveness of their operations. At Cathedral City, our dispatchers work 12-hour shifts and staff each shift with a minimum of three dispatchers.  Each dispatcher handles one of three radio channels – Cathedral City Fire and Emergency Medical Services (EMS), Cathedral City Police and Desert Hot Springs Police; each dispatcher will also answer incoming phone calls while working their assigned radio channel. The position requires strong multitasking skills, extreme focus and the ability to prioritize and compartmentalize information as it comes in.

While the statistics listed below are provided by Cathedral City Police, they also include data for the work Cathedral City Emergency Dispatch does for Cathedral City Fire/EMS and for Desert Hot Springs Police.

This data is intended to provide a glimpse into the amount of work Cathedral City dispatchers do on a monthly and annual basis.

Some explanations about the listed categories:

Total 911 calls – this data refers to the number of both incoming 911 calls and abandoned 911 calls. Abandoned 911 calls are those calls abandoned by the caller before connecting with a dispatcher. They still ring into the dispatch center and must be considered a possible emergency. It is the policy of CCPD dispatch that abandoned calls will be called back whenever possible to verify there is no emergency. Most of these abandoned calls are accidental 911 calls from cellular phones.

Total admin calls – this data refers to all calls handled by CCPD dispatch that are not 911 calls. We have more than ten additional incoming phones lines that are not for 911 calls and six lines used for outgoing calls that dispatchers must make.

CCPD total event count – this data refers to the number of incidents that were created by dispatchers in the Computer Aided Dispatch (CAD) system. The total is comprised of several types of incidents, some of which include reports handled by the police and fire departments in the field, traffic stops, pedestrian checks, non-emergency fire responses and documentation reports handled by dispatchers over the phone.

CCPD reports taken – this data is pulled from the Total Event Count; only some of the total CAD events result in a report being taken by the Police Department. The Fire Department and Desert Hot Springs have a similar documentation for their report statistics (listed below.)

A note about statistics: this data is compiled monthly by dispatch supervisors and is re-verified at the end of each year. Changes in certain data over the course of an investigation may result in slight statistical variations throughout the year. If you use our statistical data as a tracking tool, remember that small changes can occur, and you might not be able to balance the same data when you collect it from different sources.

Dispatch Jan Feb Mar Apr May June July August Sept Oct Nov Dec YTD
Inbound 911 Calls 3933 3388 0 0 0 0 0 0 0 0 0 0 7,321
Abandoned 911 Calls 291 240 0 0 0 0 0 0 0 0 0 0 531
Total 911 Calls 4224 3628 0 0 0 0 0 0 0 0 0 0 7,852
Admin Inbound Calls 6818 6185 0 0 0 0 0 0 0 0 0 0 13,003
Admin Outbound Calls 3095 2885 0 0 0 0 0 0 0 0 0 0 5,980
Total Admin Calls 9913 9070 0 0 0 0 0 0 0 0 0 0 18,983
Total Phone Calls 14137 12698 0 0 0 0 0 0 0 0 0 0 26,835
CCPD Total Event Count 4111 3935 0 0 0 0 0 0 0 0 0 0 8,046
CCPD Reports Taken 571 478 0 0 0 0 0 0 0 0 0 0 1,049
DHSPD Total Event Count 3309 2924 0 0 0 0 0 0 0 0 0 0 6,233
DHSPD Reports Taken 440 345 0 0 0 0 0 0 0 0 0 0 785
Fire Reports Taken 589 506 0 0 0 0 0 0 0 0 0 0 1,095
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