Dispatch Statistics

Emergency Communication centers across the nation utilize statistics to monitor the efficiency and effectiveness of their operations. At Cathedral City, our dispatchers work 12-hour shifts and staff each shift with a minimum of three dispatchers.  Each dispatcher handles one of three radio channels – Cathedral City Fire and Emergency Medical Services (EMS), Cathedral City Police and Desert Hot Springs Police; each dispatcher will also answer incoming phone calls while working their assigned radio channel. The position requires strong multitasking skills, extreme focus and the ability to prioritize and compartmentalize information as it comes in.

While the statistics listed below are provided by Cathedral City Police, they also include data for the work Cathedral City Emergency Dispatch does for Cathedral City Fire/EMS and for Desert Hot Springs Police.

This data is intended to provide a glimpse into the amount of work Cathedral City dispatchers do on a monthly and annual basis.

Some explanations about the listed categories:

Total 911 calls – this data refers to the number of both incoming 911 calls and abandoned 911 calls. Abandoned 911 calls are those calls abandoned by the caller before connecting with a dispatcher. They still ring into the dispatch center and must be considered a possible emergency. It is the policy of CCPD dispatch that abandoned calls will be called back whenever possible to verify there is no emergency. Most of these abandoned calls are accidental 911 calls from cellular phones.

Total admin calls – this data refers to all calls handled by CCPD dispatch that are not 911 calls. We have more than ten additional incoming phones lines that are not for 911 calls and six lines used for outgoing calls that dispatchers must make.

CCPD total event count – this data refers to the number of incidents that were created by dispatchers in the Computer Aided Dispatch (CAD) system. The total is comprised of several types of incidents, some of which include reports handled by the police and fire departments in the field, traffic stops, pedestrian checks, non-emergency fire responses and documentation reports handled by dispatchers over the phone.

CCPD reports taken – this data is pulled from the Total Event Count; only some of the total CAD events result in a report being taken by the Police Department. The Fire Department and Desert Hot Springs have a similar documentation for their report statistics (listed below.)

A note about statistics: this data is compiled monthly by dispatch supervisors and is re-verified at the end of each year. Changes in certain data over the course of an investigation may result in slight statistical variations throughout the year. If you use our statistical data as a tracking tool, remember that small changes can occur, and you might not be able to balance the same data when you collect it from different sources.

WEB SITE STATS 2021

Dispatch

Jan Feb Mar Apr May June July August Sept Oct Nov Dec

YTD

Inbound 911 Calls 3520 3462 3744 4135 4069 3954 3956 3757 0 0 0 0 30,597
Abandoned 911 Calls 286 235 249 277 259 270 238 243 0 0 0 0 2,057
Total 911 Calls 3806 3697 3993 4412 4328 4224 4194 4000 0 0 0 0 32,654
Admin Inbound Calls 7229 6916 7731 7631 7558 7297 7211 6417 0 0 0 0 57,990
Admin Outbound Calls 3193 2828 3105 3081 2913 2947 3083 3285 0 0 0 0 24,435
Total Admin Calls 10422 9744 10836 10712 10471 10244 10294 9702 0 0 0 0 82,425
Total Phone Calls 14228 13441 14829 15124 14799 14468 14488 13702 0 0 0 0 115,079
CCPD Total Event Count 4906 4325 3189 3479 4109 3645 3831 3507 0 0 0 0 30,991
CCPD Reports Taken 639 552 332 317 395 393 364 326 0 0 0 0 3,318
DHSPD Total Event Count pending pending pending 2972 2940 2858 2942 2982 0 0 0 0 14,694
DHSPD Reports Taken pending pending pending 241 252 248 215 222 0 0 0 0 1,178
Fire Reports Taken 555 462 558 590 555 555 545 573 0 0 0 0 4,393
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